Find Answers to Your Questions

Our cookies are handmade in small batches from scratch and do not contain any preservatives or additives. So many delicious ingredients go into these cookies, and our true Southern style shines through in every bite. We take personal pride in filling every order and paying attention to details even the small stuff. We bake everything the day it will be shipped to ensure the best freshness possible. We also love it when people send our cookies as gifts, so we offer beautiful gift bows with your personal message.

Your cookies will be freshly baked just a few hours before we package them up for delivery. We do not have any preservatives or additives in our cookies, so we hustle to get everything packaged and shipped quickly after everything is baked and cooled.

We ship only Monday through Wednesday to ensure our scratch-baked sweets arrive quickly, and don’t end up in limbo over the weekend. What that means is if you order Thursday through Sunday, we’ll bake your goodies on Monday. There are times when a Thursday order could arrive by Friday, and in that case, we’ll ship the cookies out on Thursday whenever possible. The quality of our products is extremely important to us, so we follow this schedule to make sure you smile on the first bite.

Our cookies stay fresh for 2 to 3 days after receiving your order. Please remove your cookies from the cookie box and place them in an airtight container or storage bag. If you ordered a cookie tin, you leave your cookies in the airtight tin they arrived in. Please avoid exposing your cookies to heat or cold (e.g., don’t leave your cookies in the car, sitting in the sun, etc.) and don’t keep your cookies in the refrigerator. To save some cookies for later, try following our instructions for freezing your cookies to extend their freshness.

To save some for later, you can store your cookies in the freezer for up to 3 months. Use a food saver device or plastic wrap and a freezer bag when storing your cookies in the freezer. When you’re ready to enjoy more, simply thaw them on the counter then pop them in the oven for 1 to 2 minutes at 350 degrees to refresh that just-baked taste.

We do our best to package your cookies carefully to ensure you are very pleased with what you receive. Accidents do happen though. If more than half of your cookies arrive broken, please send an email and pictures to info@bakemydaymobile.com, so we can work to make it right for you. Pictures are required so we can visually see the cookies, packaging and shipping box condition.

Yes! Please call us please at (251) 219-7261 to talk about prices, discounts, packaging, and shipping rates. We can also discuss how you want the cookies packaged (i.e., how many dozen in each tin).

Our cookies weigh 1.5 ounces and measure approximately 2.5 to 3 inches in diameter.

·       We ship only Monday through Wednesday to ensure our scratch-baked sweets arrive quickly, and don’t end up in limbo over the weekend. What that means is if you order Thursday through Sunday, we’ll bake your goodies on Monday. There are times when a Thursday order could arrive by Friday, and in that case, we’ll ship the cookies out on Thursday whenever possible. The quality of our products is extremely important to us, so we follow this schedule to make sure you smile on the first bite. Everything is shipped from our bakery in Mobile, Alabama.

·       It typically takes 1 business day to start working on your order once we receive it. Everything is baked fresh and shipped shortly after coming out of our ovens. Please keep in mind that it could take a little longer to work on your order around major holidays. We always do our best to fill every order as quickly as possible so you get everything right away.

·       We package and ship your cookies in the fewest number of tins and boxes possible unless you request otherwise in the Add A Note section during Checkout.

·       Our Shipping Disclaimer: We instruct UPS and USPS that no signature is required for the delivery. Otherwise it could take the box longer to arrive and extend past the cookies’ shelf life. UPS/USPS may leave your cookies at the door if there is no one home. However, the UPS/USPS Delivery Driver may choose, at his/her sole discretion to not leave the package at the door if they feel it would be unsafe or unwise for any reason. If this happens, the UPS/USPS Delivery Driver will leave a tag indicating where and how to pick up your box or arrange for another delivery. It is solely your responsibility to work this out with UPS/USPS. We are not responsible for undeliverable cookies or delays in when you receive your cookies due to weather or other circumstances beyond our control, including cases where you are sending the cookies as a gift and the recipient isn’t home to receive the delivery.

·       We ship to only physical addresses and are unable to ship to P.O. boxes. At this time, we ship only within the United States. For shipments to Alaska or Hawaii, please give us a call before placing your order, so we can discuss the most current shipping rates. We are also unable to ship to APO/FPO addresses due to the additional time it takes for recipients to receive the shipment, which could be past the freshness date for our cookies.

·       In the unforeseen event that an item is unavailable or a shipping delay could occur, we reserve the right to substitute an item of equal or greater value, at the same cost.

·       If you’d like to place a large order (12 dozen or more), please call us at (251) 219-7261 to talk about prices, discounts, packaging, and shipping rates.

If you provide an incorrect or incomplete address for shipment, it will be your responsibility to cover the full cost to reship our cookies (product, packaging, and shipping materials) to the correct address. Please ensure you provide a complete and accurate physical address when placing your order including the correct zip code, apartment #, building #, type of street (Blvd., Rd., Ave., etc.) or any other detail needed to ensure the shipping address is correct. If you do make a mistake, you can check with UPS/USPS to see if a box can be redirected once it’s been shipped. It will be your sole responsibility to work with UPS/USPS to see if this is possible.

Yes, absolutely! Please select Local Pickup at Bake My Day as your shipping option when checking out. You receive an email when your order is ready for pickup. Please bring your confirmation number with you.

As part of the Checkout process online, you will see an order confirmation on the screen once you hit submit. You will also receive an email confirming your order, and you can add your mobile number to receive text alerts that keep you posted on your order status.  We send a second email when your order has been shipped that includes the tracking number.

If we haven’t shipped your order yet, then there could be the chance to make changes or cancel your order. Please give us a call right away at (251) 219-7261 to talk about it.

Yes, absolutely. You will receive this via email once your purchase ships. You can visit www.ups.com or www.usps.com and enter the tracking number provided to see all the details of your cookies’ journey.    

Yes, though we can’t guarantee this can be met. Look for the “Add A Note” box when going through Checkout and specify when you are hoping to receive your cookies. Please ensure you select either Next Day or 2^nd Day Air based on when you’d like to receive your order figuring in 1 business day processing time on our end. There are no Saturday or Sunday deliveries, and we ship only Monday through Wednesday.