Find Answers to Your Questions

FAQs

Cookies

What makes Bake My Day’s cookies so special?

When will my cookies be baked?

When will you ship my cookies?

How long will my cookies stay fresh once they arrive?

How can I extend the freshness of my cookies?

What if I receive broken cookies in my shipment?

If I want to place a large order (12 dozen or more) to be shipped, do you offer any discounts?

Shipping

What is your shipping policy?

What happens if I provide the wrong address or an incomplete address?

How can I be sure you received my order?

What if I need to change or cancel my order once it is placed?

Do you provide tracking information?

Can I request a specific shipping or delivery date?

How are my cookies packaged?

Do you offer gift packaging?

Cakes

What makes your cakes special?

How do I place my order?

What if I need to change my order once it’s placed?

Why is my cake pickup time scheduled for the afternoon?

How much notice do you need for a cake order?

How should I store my cake?

How many people do your cakes serve?

Do you make sheet cakes?

Do you decorate cakes?

Do you make wedding cakes?

General

Do you offer sugar free, diary free, gluten free or vegan products?

What is Bake My Day’s Privacy Policy?

Do you cater to events and offer corporate gifts?