Find Answers to Your Questions

FAQs

Cookies

What makes Bake My Day’s cookies so special?

When will my cookies be baked?

When will you ship my cookies?

Are my cookies fresh?

What is your freshness and quality guarantee for cookies?

How long will my cookies stay fresh once they arrive?

How can I extend the freshness of my cookies?

What if I receive broken cookies in my shipment?

If I want to place a large order (12 dozen or more) to be shipped, do you offer any discounts?

How big are your cookies?

Shipping

What products do you ship?

What is your shipping policy?

What happens if I provide the wrong address or an incomplete address?

Why do you offer only UPS shipping?

When do you ship?

Where do you ship from?

Where do you ship to?

What if I really need to ship to an APO or FPO address?

Can I come to your bakery to pick up my order?

How can I be sure you received my order?