Find Answers to Your Questions

Our cookies are handmade in small batches from scratch and do not contain any preservatives or additives. So many delicious ingredients go into these cookies, and our true Southern style shines through in every bite. We take personal pride in filling every order and paying attention to details even the small stuff. We bake everything the day it will be shipped to ensure the best freshness possible.

Your cookies will be freshly baked just a few hours before we package them up for delivery. We do not have any preservatives or additives in our cookies, so we hustle to get everything packaged and shipped quickly after everything is baked and cooled.

We typically ship Monday through Wednesday to ensure your scratch-baked sweets arrive fresh and quickly. Priority shipping via UPS or USPS should take 2 or 3 days but can take longer in some cases. Unfortunately we have no control over when your order is delivered, though we wish we did have influence over the USPS and UPS (wouldn't that be nice!). Please do let us know if you have an extreme situation though, because we want you to be satisfied with the experience you have with our bakery. Our cutoff time on Wednesday is 12pm Central time. If we receive your order after 12pm on Wednesday, then your order will not get shipped until the following Monday unless you pay additional for overnight shipping. 

Our cookies stay fresh for 2 to 3 days after receiving your order. Please remove your cookies from the cookie box and place them in an airtight container or storage bag. Please avoid exposing your cookies to heat or cold (e.g., don’t leave your cookies in the car, sitting in the sun, etc.) and don’t keep your cookies in the refrigerator. To save some cookies for later, try following our instructions for freezing your cookies to extend their freshness.

To save some for later, you can store your cookies in the freezer for up to 3 months. Use a food saver device or plastic wrap and a freezer bag when storing your cookies in the freezer. When you’re ready to enjoy more, simply thaw them on the counter then pop them in the oven for 1 to 2 minutes at 350 degrees to refresh that just-baked taste.

We do our best to package your cookies carefully to ensure you are very pleased with what you receive. Accidents do happen though. If more than half of your cookies arrive broken, please send an email and pictures to info@bakemydaymobile.com, so we can work to make it right for you. Pictures are required so we can visually see the cookies, packaging and shipping box condition.

COVID-19 POSSIBLE SHIPPING DELAYS NOTICE:

Unfortunately, all shipping services are experiencing longer delivery times in some cases due to the massive increase in shipping during the pandemic. If our bakery's performance is to blame for a delay, then we will gladly take responsibility for it. However, we cannot take responsibility for the performance of the USPS or UPS when there is a delay in your order delivery. 

We want you to be happy with the experience you have with our bakery, but giving refunds in cases that are beyond our control is not something we can offer. Thank you for supporting small businesses during this time and for your understanding.

• We typically ship Monday through Wednesday to ensure your scratch-baked sweets arrive fresh and quickly. We take every precaution to ensure your shipment doesn't end up in limbo over the weekend. Please let us know if you'd like your order to arrive around a specific date by including this in the Special Instructions box on the first page of Checkout.

• Our cutoff time on Wednesday is 12pm Central time. If we receive your order after 12pm on Wednesday, then your order will not get shipped until the following Monday unless you pay additional for overnight shipping. It typically takes 1 business day to start working on your order once we receive it, though it could take longer around major holidays. We do not ship on US Holidays when the USPS is closed, such as Martin Luther King Jr. Day, President's Day, Memorial Day, Labor Day, etc. In this case, we will ship on the following business day.

• We ship 2- or 3-day priority through UPS or USPS. This is not guaranteed delivery, as we do not have control over the UPS or USPS shipping services and neither shipping service guarantees delivery. This is true for all merchants. In some extreme cases, the USPS can take 5 days to deliver 2-day priority mail. We are not responsible for these delays and do not offer refunds in these cases. We have no influence on when the USPS or UPS delivers packages.

• Only Next Day delivery comes with a guarantee from the USPS and UPS, which is available for purchase when you check out. Please note that both delivery services have suspended guarantees for overnight delivery during the pandemic. So purchasing overnight delivery is not 100% guaranteed at this time until further notice.

• If you are shipping to a college student, the delivery time can take an extra 1 - 2 days due to how the mail works at the college/university. Sometimes students cannot receive mail on Saturdays. If you are ordering Wednesday to Friday, you will need to purchase expedited shipping or wait until the following Monday for your shipment to go out. We are not responsible for these delays and do not offer refunds in these cases. 

• Our Shipping Disclaimer: We instruct UPS and USPS that no signature is required for the delivery. UPS/USPS may leave your cookies at the door if there is no one home. However, the UPS/USPS Delivery Driver may choose, at his/her sole discretion to not leave the package at the door if they feel it would be unsafe or unwise for any reason. If this happens, the UPS/USPS Delivery Driver will leave a tag indicating where and how to pick up your box or arrange for another delivery. It is solely your responsibility to work this out with UPS/USPS.

• We are not responsible for undeliverable cookies or delays in when you receive your cookies due to weather or other circumstances beyond our control, including cases where you are sending the cookies as a gift and the recipient isn’t home to receive the delivery or where an incorrect address was provided.

• If shipments are returned to us as undeliverable, we will notify the sender of this unfortunate event; however, we will not resend the same shipment of cookies out again. Since we do not put preservatives in our food, the cookies would be inedible if they are returned to our bakery. The sender would need to reorder cookies if they desire a replacement shipment.

• At this time, we ship only within the United States including Alaska and Hawaii.

• If you’d like to place a large order (15 dozen or more), please call us at (251) 219-7261 to talk about your needs.

If you provide an incorrect or incomplete address for shipment, it will be your responsibility to cover the full cost to reship our cookies (product, packaging, and shipping materials) to the correct address. Please ensure you provide a complete and accurate physical address when placing your order including the correct zip code, apartment #, building #, type of street (Blvd., Rd., Ave., etc.) or any other detail needed to ensure the shipping address is correct. If you do make a mistake, you can check with UPS/USPS to see if a box can be redirected once it’s been shipped. It will be your sole responsibility to work with UPS/USPS to see if this is possible.

As part of the Checkout process online, you will see an order confirmation on the screen once you hit submit. You will also receive an email confirming your order, and you can add your mobile number to receive text alerts that keep you posted on your order status.  We send a second email when your order has been shipped that includes the tracking number.

If we haven’t shipped your order yet, then there could be the chance to make changes or cancel your order. Please give us a call right away at (251) 219-7261 to talk about it.

Yes, absolutely. You will receive this via email once your purchase ships. You can visit www.ups.com or www.usps.com and enter the tracking number provided to see all the details of your cookies’ journey.    

Yes, though we can’t guarantee this can be met. Look for the “Gift Message & Special Instructions” box when going through Checkout and specify when you are hoping to receive your cookies. Order by 12pm Central Time and select and pay for UPS Next Day Shipping if you want delivery the next business day.

Each cookie is individually package in a resealable bag then gently placed on a bed of crinkle paper inside a white window box. We place the cookie box inside a sturdy mailing box and add a bit more padding if needed.

Yes, we do! We love tying beautiful ribbons and bows around our cookie boxes to make your gift look very special. We use high-quality, double-faced satin ribbon that looks terrific, and we have many colors to choose from for $2 per box. You’ll have the opportunity during the Order Checkout process to write a free gift message that we will include with your cookies.

We are an old-fashioned, Southern bakery where everything is made from scratch to order using recipes that have been in our family for many years and some new ones we’ve come to love. Old-fashioned to us means layer cakes with mouth-watering icings and pound cakes that make your heart melt. We go the extra mile to make sure everything is delicious and looks terrific. Taste our food, and you’ll feel our love.

We would love to bake for you. Please call our shop at (251) 219-7261 to place your cake order and set your pickup time at least 2 days ahead. You can also send an email to info@bakemydaymobile.com with your order and someone will call you to finalize your order and pick up time.

Please call us as soon as possible at (251) 219-7261 and no later than one day before your order is scheduled for pick up, so we can talk through the changes you need.

We bake our cakes fresh, from scratch every morning to fill our orders. We set pick-up times for the afternoon to allow plenty of time to bake, cool, and ice your cake by the afternoon. Please expect to pick up your cake at the scheduled time unless you hear from us that your order is ready early.

We require 2-days advance notice when ordering a cake to ensure we can plan out our baking schedule. Our cakes are handmade from scratch one at a time, so we need time to plan your cake into our week. Around major US holidays, we require more advance notice, because our capacity fills up quickly. Please check our Holiday Menu Order Forms for these requirements.

Always remove your cake from the box and store it in an airtight storage container. This will prevent exposing your cake to air, which will prolong its freshness. Once you’ve cut your cake, place plastic wrap (e.g., saran wrap) on the exposed cake area and keep the cake in an airtight storage container. This will help keep air off the cake layers so they stay moist. During the summer months, it’s best to keep your cake in an airtight storage container in the refrigerator to keep the icing cool, then take it out an hour before you plan to serve it. 

Our layer cakes are round, 9-inch, three-layer cakes which typically serve 16 to 20 people.  We also offer round, 6-inch, three-layer baby cakes that serve approximately 6 to 8 people. Our Strawberry Cake is a square, 8-inch, two-layer cake that serves 9 to 12 people.

No, we don’t make sheet cakes but often our customers are happy with our round, three-layer cakes in the variety of flavors we offer. We can pipe icing around the top and add colorful sprinkles to give it some celebration flare. We can also do naked cakes (minimal outer layer of icing).

We do very simple decorating such as our Funfetti cake or Buttercream Birthday cake with sprinkles. We also offer cake toppers for sale to add even more pizazz to the top of your cake. Please check our Layer Cake Menu on our website to see pictures of what we offer.

Our layer cakes and pound cakes make great wedding cakes! Call us at (251) 219-7261 to talk about options and hear how people have used our cakes to create a gorgeous, delicious wedding cake table.

No, at this time we are not able to offer any of these type products. We wish we could accommodate every type of request, but this one would be quite hard to do given our extensive sweet and savory menus. Our bakery does have allergens, such as eggs, dairy products, wheat, nuts, etc.  If any of these pose a serious health risk to you, we recommend you do not order any of our baked goods.

We take privacy very seriously and respect the privacy of you and your gift recipients. We will not sell any customer information to a third party under any circumstance.

Yes, we do! We cater lunches and events locally in Mobile, AL with offerings from our Sweet and Savory menus on our website.  We also offer corporate gifts that can be shipped anywhere. Please contact us at info@bakemydaymobile.com for more details.